Cloud Call Center

What are the benefits of an Cloud Based PBX phone system?

Much easier to install & configure than a proprietary phone system:

A cloud based PBX system can take advantage of the advanced processing power of the cloud computing and the flexibility of the network. A proprietary phone system often requires an installer trained on that particular proprietary system!

Easier to manage because of web based configuration interface:

A cloud based phone system has a web based configuration interface, allowing you to easily maintain and manage your phone system. Proprietary phone systems often have difficult to use interfaces which are often designed so that only the phone system installers can effectively use it.

Call cost reduction:

You can save substantially by using a VOIP service provider for long distance or international calls. Easily connect phone systems between offices/branches and make free phone calls.

No need for separate phone wiring – use computer network:

A cloud based PBX system allows you to connect hardware phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly onto the PC. This means that you do not need to install & maintain a separate wiring network for the phone system, giving you much greater flexibility to add users/extensions. If you are moving into an office and have not yet installed phone wiring, you can save significantly by just installing a computer network.


Proprietary systems are not easy to outgrow: Adding more phone lines or extensions often requires expensive hardware upgrades. In some cases you need an entirely new phone system. Not so with a cloud based PBX system: cloud computing can easily handle a huge number of phone lines and extensions – just add more phones to your network to expand!

Better customer service & productivity:

Since calls are computer based, it’s much easier for developers to integrate with business applications. For example: an incoming call can automatically bring up the customer record of the caller, dramatically improving customer service and cutting cost by reducing time spent on each caller.

More features included as standard:

Since a cloud based PBX is software drived, it’s more easy for the developers to develop, add and improve feature sets. Therefore most cloud based phone systems come with a rich feature set, including auto attendant, conference call, voice mail, call queueing , hunting groups, paging, voicemail to email, Fax to email and more. These options are often very expensive in proprietary systems.

Better control via better reporting:

VOIP settings store inbound and outbound call information in a database on your server, allowing for much more powerful reporting of call costs and call traffic.

Easy to be customized for your business:

Proprietary systems often require expensive ‘module’ to add flexibility on the call flow, Even then, some of the call flow you desired cannot be accomplished . With software driven cloud PBX systems we can easily customize the call flow to meet your specific requirements.

Allow users to hot plug their phone anywhere in the office:

Users simply take their phone, plug it into the nearest ethernet port and they keep their existing number!

Allows easy roaming of users:

Calls can be diverted anywhere in the world because of the SIP protocol characteristics

Feature List:

  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Routing (by DID or ANI)
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Dial by Name
  • Direct Inward System Access
  • Do Not Disturb
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Music On Hold
  • FAX to Email
  • Overhead Paging
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • Supervised Transfer
  • Three-way Calling


  • Visual Indicator for Message Waiting
  • Stutter Dialtone for Message Waiting
  • Voicemail to email